Prices Refund and late policy
ALL Participants must have a waiver signed. Participants under-18 must have a waiver signed by their own parent. Download waiver forms here.
We accept cash or cheque , credit card (visa and mastercard only) and EFTPOS .
Entry is free for spectators at Trees Adventure! But you must come with participants
Kids 5-9 years - $22 (2 Green courses)
Kids aged 5 to 7 need to be supervised by participating adult (adult staying on the green courses will only get charged $22) at a ratio of one adult to two children. Adults can supervise 8 and 9 year olds from the ground for this age group and do not need to pay.
Adults on green courses only – $22 (2 Green courses)
Kids (10-12 years) – $29 (Blue, red and short black course)
Kids 10-12 years need to be supervised at a ratio of one participating adult per 4 kids aged 10-12. All participating adults will need to pay entry ($37). Everyone will be trained before starting.
Concession/teens (13-17 years) – $29 (Blue, red and black course)
Adults – $37 (Blue, red and black course)
Special needs – Due to the strict limitations of numbers in the trees, Trees Adventure is unable to accept Companion Cards. All people who use a harness and climb are charged. Supervisers only climbing the kid’s courses are charged the kid’s rate. If supervisers climb on the intermediate and advanced courses, they are charged full entry, please call our office for more information.
Kids Birthday Groups: Kids and teen birthday groups are eligible for a 10% discount (minimum 10 people). Please call us to book, for supervision ratios, booking forms and information.
Groups: Groups of 10 or more people are eligible for a 10% discount. Groups of up to 15 people can be booked online. For groups of more than 15 people, please call us to book.
Schools: We cater for schools. Please contact us for prices, bookings and forms.
Corporate: We cater for corporate groups and can tailor packages with bed and breakfast accommodation available at Glen Harrow Gardens. We can also help you with timetables with Puffing Billy.
Hens and bucks: It’s the perfect place for a hens or bucks day and relax after on Puffing Billy. Group bookings of 10 or more are eligible for a 10% discount. Contact us for a specialised itinerary or info on group packages with the onsite bed and breakfast accommodation or Puffing Billy.
Refund Policy:
Trees Adventure is a most-weather event and runs even if it is raining.
Cancellations made within 2-7 days of the party will forfeit half of the total amount paid.
Rescheduling within 2-7 days of the party will forfeit 20% of the entire amount, with the rest to be credited to next party date.
Cancellations/rescheduling within 48 hours will forfeit the entire amount paid.
For group booking
Deposits can be refunded if cancellation is made more than 7 days out from the party date.
Cancellations made within 7 days of the booking will forfeit the deposit.
Full payment must be made at least 7 days out from the party date.
All cancellations will have to be confirmed by email.
Cancellation due to Trees Adventure
In case Trees Adventure needs to cancel your session for any reason, you will be informed immediately. You will be entitled to ask for a full refund or to book a new date.
In the instance you have already started your session and Trees Adventure is forced to close the Park, you will be entitled to a new booking for free if you are less than halfway through the session.
If payment was made by credit card or debit card, they will be refunded to the same card. If payments made by cheque or cash, they will be refunded the same way.
Late Policy
Trees Adventure restricts the number of people on the courses at a given time for a range of reasons. For these reasons we need to maintain strict start and finish times to maximise enjoyment on the course.
Particpants need to arrive at least 15 minutes before the booked start time, preferably with waivers pre-filled. If participants arrive late, they will lose their priority place in the queue and risk significantly reducing their session time.
For example a group which has booked for the 9:15 session and arrives at 9:30, could be shifted into the 9:45 session but will still have to finish their session at the initial booked time at 11:15.
Tips: – Leave extra time to find Trees Adventure as we are out of the way – Print out the map off the website – Car pool – Make use of the toilets at the Glen Harrow carpark before walking down to the obstacle course site, as there are no toilet facilities at this end of the property – Take the Trees Adventure phone number with you – 03 97 52 53 54